Virtual Visits

Virtual Visits are now available for Medical and Behavioral Health appointments.

If you are experiencing significant symptoms, please go to your nearest Emergency Room or call 911.

Virtual Visits using Microsoft Teams

Join from your MyChart account:

Log into your OCHIN MyChart account

2. Find your visit, then click Begin Visit. You will not be able begin the visit until 30 minutes before.

3. Complete any questionnaires if any are listed. Once complete click eCheck-in.

4. Review your brief demographics. If needing to, Verify your email as well. Once complete click the box that says “This information is correct,” and then Submit.

5. Click Begin video visit.

6. You will be asked for to allow access for your microphone and camera. Click Allow.

7. If no one has not joined yet, you will see this message.

Once they join, your screen will change and then you will want to click Join Now. Your care team member will then admit you into the visit.

8. You will see this message until your care team member admits you into the visit.

9. Once they admit you, you are ready to begin your Microsoft Teams virtual visit. You should be able to see and hear your care team member and they should be able to see and hear you.

Join with a Text:

Your care team will send you a text message to join your virtual visit prior to your appointment. Click on the blue hyperlink to begin your visit.

2. Enter your full name and click Join Appointment.

3. Allow Teams to access your Microphone and Camera.

4. Click Join Now.

5. You will see this message until your care team member admits you into the visit.

6. Once they admit you, you are ready to begin your Microsoft Teams virtual visit. You should be able to see and hear your care team member and they should be able to see and hear you.

Virtual Visits using Doxy.Me

At or near your appointment time, your provider will send you a text or email with a link to join them.

If you’d like to log in prior to getting the text, you can go to https://chsofwi.doxy.me/ and click on the drop down list to select your provider

Once your provider is selected, click on the “Enter Room” button

Enter in your name or the name of the patient

You may need to allow Doxy.Me access to use your camera and mic – select the blue “Give access to camera and mic” button

Your screen will look similar to the above. Your provider will join you when they’re ready for your visit. If you’ve waited over 15 minutes past your appointment time, please call the number on the screen for assistance.

What to Expect

What are Virtual Visits?

Virtual Visits are technology that allows your provider to see you even when you are not at the clinic. Video technology and the internet are used to provide a two-way video so you can see and hear each other.

Is there a benefit to using Virtual Visits?

Yes! You do not need travel to the clinic to see your provider. Your visit will be the same as it would be in the clinic, but you will be talking through a video device instead.

Do I need a computer?

No. You can use any device with a camera (smartphone, tablet, etc.) that connects to the internet via a data plan through your phone carrier or through a wi-fi connection.

Is it private?

Yes! The clinic has taken extra steps to make sure that the video technology they use to see you is secure.

What are the risks?

There are very few risks. If the internet connection is not strong, the audio and/or video connection may not work or may stop working during the visit. You may be asked to reschedule or to come into the clinic depending on your specific needs.

How can I participate?

Ask when scheduling your appointment if you can be seen via Virtual Visit. It may not be right for everyone, but your provider can help to decide.

Things to Remember about Your Virtual Visit:

You can schedule your virtual visits the same way you schedule an appointment now, by calling us at 608-361-0311.
As with your traditional, in person appointments, it is your responsibility to call us to cancel an appointment if you are unable to attend your virtual visit. Cancellations should be made at least 24 hours prior to the appointment time.
On the day of your appointment, you will check in electronically through the MyChart app as you would for a traditional appointment verifying all your normal demographic and health information.
You may begin the check-in process 30 minutes prior to your appointment time. Please begin the process no later than 15 minutes prior to your appointment to ensure you have plenty of time to update your information if needed.
Once you have checked in, you will be forward to the Zoom virtual appointment space to wait to be connected with your provider.
Your appointment will proceed as normal. If you have any questions, you may ask your provider at this time.
Please complete any required forms at least 2 days prior to your appointment, or your appointment will need to be rescheduled for a later date.
If you are prescribed medication(s), you will be able to pick it up directly at your pharmacy of your choice as the specialist will either phone in or electronically prescribe your medication(s).
If you miss a virtual visit and need a prescription refill or you have questions about your medication, you must contact us directly. Please be sure to call at least 72 hours prior to running out of medication.